local services - Wiltshire

  Local services for the Wiltshire region:

Are operated from Westbury, Chippenham, Warminster, Devizes and Trowbridge.

We thought it would be a good idea to let you know what to expect when you first contact us. Currently you can either call us using the single point of entry number or come into an outreach centre.

Absolutely anyone and everyone 18 years and over is welcome, all enquiries are free and are dealt with confidentially and respectfully. These enquires can include people who need information or help regarding: alcohol, heroin, crack, cocaine, cannabis, ketamine, ectasy (MDMA), legal highs, amphetamines etc. and any of the new drugs or highs that are coming along.

Single Point of Entry

We are the single point of access for anyone in Wiltshire who is seeking help with his or her drug and/or alcohol intake.

You can contact us directly on 0845 603 6993 or one of our community partners such as a GP can refer you.

At this first contact you will have a brief chat with a trained staff member. They will ask you a few questions. This may lead to you to having a fuller assessment with a partner agency or us; which will identify the right course of action for you.

We will ensure that you get access to the best and most appropriate service for you.

You will see that our aim is to get you the right support as fast as possible.

Everything that you tell us is handled with the strictest confidence.

Outreach centres

When you enter one of our centres you will be welcomed, you will find it’s a very social place, where there is a listening ear and a nice cup of tea.

People use drugs and alcohol for different reasons. The quantities and length of time using will be very different for each individual. We are here to ensure that you have access to information and resources that are essential to be safe. And then, when needed, to guide you on the road to recovery.

Whatever your concerns, about your own, or someone else’s drug and/or alcohol use, we can help you to make changes and to find the support you need.

Outreach availability:

Services Offered at our Outreach Centres:

• Information and advice
• Needle exchange, harm minimisation, safer sex information
• Brief assessment and onward referral to treatment
• Ear Acupuncture
• Outreach in the rural communities, including satellite services, outreach to homeless people
• Support to families, friends and partners of drug users

With access to:

• Full assessment and care planned one to one support
• Shared care with General Practitioners
• Drug Rehabilitation Requirement Orders
• Arrest Referral for Alcohol
• Training and supervision to other agencies
• Presentations and talks in the local community

All our staff are experienced drug workers and we were one of, if not the first organisation to have all our staff trained in Health and Social Care NVQ Level 3.

If you need to speak to someone and we are closed we recommend that you contact the
UK National Drugs helpline: 0800 77 66 00

Help and advice is also available in the following languages:·

• Bengali 0800 371142 6pm-10pm Tuesdays

• Cantonese 0800 371137 6pm-10pm Mondays

• Gujarati 0800 371144 6pm-10pm Wednesdays

• Hindi 0800 371146 6pm-10pm Wednesdays

• Italian 0800 371138 6pm-10pm Mondays

• Portuguese 0800 371139 6pm-10pm Thursdays

• Punjabi 0800 371143 6pm-10pm Wednesdays

• Spanish 0800 371140 6pm-10pm Mondays

• Urdu 0800 371145 6pm-10pm Wednesdays

• Welsh 0800 371141 10am-2am Daily

We believe in recovery and we understand that this may be a long and complex journey. We work with the individual to help them make the changes in their drug and/or alcohol use they are seeking. Our ethos is to work towards the goals that best suit the individuals using the service. We encourage everyone to work towards harm minimisation or “safer” drug or alcohol use.

Contact details:

Wiltshire Office

Trowbridge Office

Court Mills House
Trowbridge
BA14 8BR
T: 01225 759951 (9:30 – 16:30)

To find out more about what is happening in Wiltshire click here to read the Wiltshire blog.

Information regarding Wiltshire:

Wiltshire is a ceremonial county in South West England. The ancient county town was Wilton, but since 1930 Wiltshire County Council and its successor Wiltshire Council (from 2009) have been based at County Town of Trowbridge, which is approximately 12 miles south east of Bath. Wiltshire is characterised by its high downland and wide valleys. Salisbury Plain is famous as the location of the Stonehenge stone circle and other ancient landmarks. The city of Salisbury is notable for its medieval cathedral. For information regarding Westbury you can read more here, for information regarding Trowbridge you can read here and for information regarding Chippenham you can read here.